FAQ

COMMON QUESTIONS ANSWERED

Where will your technology and devices work?
The iStaySafe Personal Safety Devices operates on the 3G mobile networks across Australia and internationally. This means it will work in similar areas to a mobile phone and with the same limitations (e.g. it may not work in an underground basement or in remote areas away from coverage). It is recommended that you check cellular (mobile) coverage in the areas you will be likely to use the device. Telstra advise the eventual switch off of the 3G network will not happen until June 2024.
Can the device be used as a duress alarm for personal safety?
Absolutely. iStaySafe personal safety device is designed to support the lone worker as well as persons working or visiting threatening locations. Functionality includes 1-way and 2-way voice, SMS messaging and dedicated duress button. It can also be integrated into a 24/7 monitoring centre for high level support and support.
How is your technology different from an app?
iStaySafe Personal Safety Solutions are a device and web interface that is mobile optimised so it works on everything from a computer to a smart phone. It is a dedicated, standalone personal safety device, with its own SIM card. Unlike an app you do not need to unlock the screen or look at the device to be able to trigger an alert.
Can your technology be customised?
iStaySafe, an Australian company, developed the device and own all of the software solution meaning that we have flexibility, that some other products don't, to tailor to bespoke corporate clients needs. Please let us know what you may need and we can advise accordingly.
How is this device different from a panic alarm?
Panic alarms are generally limited by functionality and often have little or no status displays, relying upon you to understand what each blinking light means. They also are not designed to be worn as a watch, so are restricted by form factor. Your K.I.T Connectivity Solutions personal safety device also includes additional features such as auto answering for selected numbers, geo-fence and area alerts, fall sensors etc. plus you have access to our dynamic Online Client Console to view the status of your device at any time.
What if the wearer keeps removing the device?
There is an optional accessory that can be utilised in this instance. A discrete locking pin is available which secures the device to a person’s wrist.
What if the device gets wet?
The device is rated IPX4, which means if you get caught out in the rain, the device should be ok.
Will the device work with 4G?
The network that is utilised is 3G mobile network. The important factor is the frequency of the network. K.I.T Connectivity Solutions uses 850MHz, 900MHz and 2100MHz frequencies and the 4G network uses the 2100MHz frequency. In Australia the 4G network is primarily used for data with calls dropping back to 3G. If you are not in Australia check if these frequencies are available in your region. Check Frequencies Telstra advise the eventual switch off of the 3G network will not happen until June 2024.
How do I maximise my battery life?
If you are experiencing low battery life there could be a number of things you can do to extend this
  1. Limit the number of voice calls and only use this feature in an emergency
  2. Ensure that you keep the watch on charge for a full charge period and see the battery full status before taking the device off of the charger. Also ensure that you only charge the device using the supplied charger.
How do I charge the battery?
Every device is supplied with a charging pad and a power plug. Simply plug in the charging pad to the power plug and place the device on the charging pad. It will only go on correctly one way when the magnets on the device and charging pad align. Check the charging pad is connected correctly and the power is turned on. Check that the magnets on the device are clean and free of oil and dirt and that the pins on the charging pad are clean and free of first by gently wiping with a lint free cloth whilst disconnected from the power source.
Do I need a SIM card?
Yes, you will need a Nano SIM card. This is provided and the costs included with subscription.
Where do I find my phone number, IMIE and serial number on the device?
The IMIE, phone number and serial number will all be provided to you at the time of purchase.
Does iStaySafe comply with regulatory requirements?
Yes. iStaySafe devices are fully compliant with all mandatory regulatory standards for sale of products in Australia, New Zealand, Europe and the US. The Australian Communications and Media Authority (ACMA) are responsible for setting standards that all mobile communication products must be tested against. These tests include Electrical Safety, Electromagnetic Compliance (EMC), Specific Absorbtion Rate (SAR), Electromagnetic Radiation and various mobile network interoperability tests to name a few. K.I.T Connectivity Solutions carries the Regulatory Compliance Mark (RCM) which is represented by a triangle with a small tick, the CE mark (Europe), FCC (USA) and (recycle bin icon) to prove it.  
Is WIFI available?
Yes, WiFi is used as part of our positioning system however connections to regular WiFi data networks is currently not supported.
Is my data safe?
Security is a high priority and as such your data is stored in government approved servers located in Australia and our data is encrypted to ensure privacy of our clients. You can see our full privacy policy here.
How do I add or change any settings?
All settings are changed via the web console. You will be given a User name and Login when you purchase your product. If you do not receive these, please contact the place of purchase to obtain them. To ensure your settings are secure please do not share these log in details.